Project name: e-FEZ Project

– Internal/ External/ Direct/ Indirect Stakeholders (Boundary Partners):

o    Internal Users: eFES executers (ICT4D lab team, Fez e-champions/ active-engaged actors)

o    External Users: eFES beneficiaries (BEC users, BEC employees, Fez 7 Counties, Fez municipality, Fez Wilaya, DGCL (Ministry of Interior))

o    Direct Users: (directly involved in project activities)

– Funding: IDRC

– Planning/ design/ implementation/ deployment/ iterative adjustments/ M&E/ assessments/ dissemination/ Knowledge generation: ICT4D Team

– Automation phases/ operations/ processes/ scaling up: Fez e-Champion team, BEC staff (validation), Fez counties (logistics: internet, HR, ), Fez municipality (PN, PC), Fez Wilaya: BEC inspectors (scaling up progress assessment)

o    Indirect Users: (not directly involved in project activities; may/may not be affected by project activities)

– BEC users (citizens)

– Policy Makers/ BEC decision makers:

  • Court
  • DGCL (Ministry of Interior): national eBEC scaling up
  • Ministry of Commerce


  • Practically, Project management purposes (including dissemination)
  • Strategically/ Politically, Facilitate, promote, advance eFES replication/ scaling up (to pursue higher effects)
  • Scientifically, capture/share eFES multi-dimensional effects (knowledge generation purposes)

Key Evaluation Questions

  • To what extent the project is fulfilling/ completing its pre-defined objectives?
  • To what extent eFES deployment is generating changes on different levels:
    • Organizational (gov administration, personnel: improved working conditions, job description changed)
    • Social level (citizens: )
    • Political (local/regional/national decision makers)
    • Regulatory (policy/law makers)
    • And how they are related?
  • Methods:
  • OM, MSC, GEM
  • How eFES is influencing local good governance conditions? How e-FEZis achieving good governance goals? (ICT4D—GG equation)

Next Steps:

  • eFES Phase 1: evaluation is completed (Outcome Analysis Method) (develop)
  • eFES 2:
    • Scaling up to be evaluated fully using OM framework (combined with other methods when/where needed: MSC, GEM, ) (apply and combine= innovate)
    • Reflect on evaluation approach and formalize it (OM, Outcome Analysis Method, : extract Lessons Learned/ideas, develop tools/theory framework to be eventually used in training sessions, “what is the recipe” of methodological combinations ) (learn)
  • In order to document and share
  • New project (i.e. wireless project: W@man in Fez): use the “recipe” and further improve it (apply)
  • Networking via web-space/ OM community

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